Privacy Policy
Effective Date: May 25th, 2024
Last Updated: July 11, 2025
Soliara / Evergreen Zen FZ LLC (“Soliara”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, use our Soliara DPS Controller App, or interact with us in any way.
1. What Personal Information We Collect
We may collect the following types of personal information when you interact with us:
– Contact details: Name, email, phone number, company, postal address
– Demographic details: Age, gender
– Online identifiers: IP address, cookie ID, browser type, location (if shared)
– Business-related details: Your product preferences, enquiries, and communication history
We do not knowingly collect personal data from children under 13 years of age. If we become aware that we have collected information from a child under 13, we will delete it immediately.
2. How We Use Your Information
We use your information only for legitimate business purposes, including:
– To provide and improve our products and services
– To respond to your inquiries or requests
– To send updates about our products, services, or company news (only if you have opted in)
– To detect and prevent fraud, security risks, or unlawful activity
– To comply with applicable laws and regulations
We will not sell your personal information to third parties.
3. Sharing Your Information
We only share your information in limited situations:
– With trusted service providers who assist us with operations (e.g., IT support, payment processing, logistics)
– When required by law or to protect our legal rights
– With your consent for specific services
We ensure that any third parties who process your data comply with strict data protection requirements.
4. Your Privacy Rights
Under UAE PDPL and CCPA, you have the following rights:
– Access: Request a copy of the personal information we hold about you.
– Correction: Request that we correct any inaccurate or incomplete data.
– Deletion: Request that we delete your personal data, subject to legal requirements.
– Restriction: Request that we limit the processing of your data in certain situations.
– Data Portability: Request your data in a structured, machine-readable format.
– Opt-Out of Marketing: You may opt out of marketing emails at any time by using the unsubscribe link.
To exercise your rights, email us at info@uae.soliara.com. We will respond within 30 days as required by law.
5. Cookies and Tracking
Our website may use cookies to enhance your experience and analyse site traffic.
– What are cookies? Small files stored on your device to remember preferences.
– How we use cookies: To understand website usage, improve content, and personalize services.
– Managing cookies: You can disable cookies in your browser settings.
6. Data Retention
We keep your personal data only as long as necessary to fulfil the purposes for which it was collected or as required by law. Once it is no longer needed, we securely delete or anonymize it.
7. Data Security
We use industry-standard security measures (such as firewalls and encryption) to protect your personal data. However, no system can guarantee 100% security, and you share information at your own risk.
8. International Data Transfers
If your personal data is transferred or stored outside the UAE, we will ensure that appropriate safeguards (such as contractual protections) are in place to protect your information.
9. Soliara App
– We do not collect personal data through the Soliara Control App.
– The app does not use third-party analytics or tracking tools.
– Permissions (e.g., Bluetooth, network access) are used only for app functionality.
– All data remains local to the device and is not transmitted to our servers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will take effect immediately when posted on our website. We encourage you to review this page regularly.
11. Contact Us
For any questions or to exercise your privacy rights, please contact us:
Email: info@uae.soliara.com
Phone: +971 04 458 2205
Address: Twin Towers, Creative City Free Zone, Fujairah, UAE